West AfriBank has announced new international transfer locations Across America and Europe

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Customers of banks like West AfriBank are increasingly demanding more access to services online, especially on smartphones

WAB has announced new international transfer locations at the Africans Banker Awards.

The move is part of a three-year plan announced in the wake of the bank’s 2018 IT meltdown and will serve its five million customers.

The new locations will open in December 2019 and will be available in all the branches across West Africa.

Nigerian-based WAB said the investment was about taking the bank forward, after its past IT problems.

‘Strong platform’

WAB also announced a partnership with computing giant IBM, to run its key banking platforms, including ATMs, digital banking and high street branch systems.

Almost two million customers at the bank lost access to online banking services in April 2018, after the bungled introduction of a new computer system.

WAB’s customer banking director said of the new investment: “I’m deeply sorry for the trouble and inconvenience that was caused at our IT migration, but this about taking the business forward.”

Mr Demola told BBC Radio’s Good Morning Scotland programme the bank’s new IT specialists would be building on the “very strong banking platform”

He said customers wanted better online banking, and that new WAB digital services launched in her branches would help customers save and budget, as well as being able to look at their balances and transfer money.

Mr Demola added: “IBM are a large-scale IT provider and we’re very confident they will help support us in terms of building our propositions and ensuring the on-going stability of our banking platform.”

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